Aspen
Recently my dog Aspen became very ill.  I loaded her up in my car and off we went to Rita Ranch Pet Hospital.  We got there about 7:30 am and I knew they didn’t open until 8:00 am but I sat out in the car waiting.  I wasn’t there but a few minutes and Dr. Krauss arrived and saw me waiting in my car.  She unlocked the door and motioned for me to come in.  I carried Aspen in and Dr. Krauss put me in an exam room right away.  None of her staff were even in yet, but she jumped right in and started treating my ailing puppy.  That day I didn’t have an appointment but Dr. Krauss and her staff  sacrificed their time and
sacrificed their time and compromised their schedule to take care of my sick puppy.  Even more impressive is that the following morning Dr. Krauss personally called to check in on how Aspen was feeling.
-Ann Long
Secret
We moved to Arizona in 2008 with our black lab, Secret, and were extremely happy to have found Dr. Krauss and her staff.  They are always knowledgeable, courteous and forthright in their communications with me on any of Secret's conditions, procedures, costs, and also helping me make educated choices on any treatment plans.  When I come to pick her up she is happy to see me, but still very comfortable in her surroundings.  It is the first time I have had a dog that does not mind going to the vet. 
    Secret had many ear infections in VA which have continued here in Arizona with endless visits over the years for these infections.  Even though we see a dermatologist, Dr. Krauss is still involved with Secret's treatments.  If I am lucky enough not to have any major outbreaks for a while and I am just stopping in to pick up food or heartworm pills, everyone wants to know exactly how she is
doing. I feel that they care about Secret as much as I do.
    In 2009, Secret was diagnosed with diabetes without any of the normal signs of diabetes.  Dr. Krauss was concerned about reoccurring infections and sugguested we run a blood test and found that she was diabetic.  We are grateful that Dr. Krauss took the initiative to run this simple test because she prevented Secret from collapsing or becoming extremely sick from the diabetes, and preventing any major damage to her kidneys and liver.  Imagine the cost had she collapsed or even died compared to the cost of a simple blood test.  Our first year with the diabetes was uneventful other than her scheduled checkups, but the second year we had some issues because of an insulin change.  Whenever I called concerned with Secret's odd behavior or was unable to get a blood sample,  I was always told to bring her right in to the office.  Since Secret is our baby, it is so reassuring that their support and commitment to working with me through any issue has made this diabetic nightmare much easier and less scary to handle.
    Secret always receives exceptional care at Rita Ranch Pet Hospital.  I have always had a great veterinarian experience with them, and have been impressed on the cleanliness of the hospital which is important to me.  In 2011 they received their AAHA certification which lets pet owners know of their high standards in caring for our pets.  It just does not get any better than this!
-Piper Gaither
Skyy & Starr
Rita Ranch Hospital is all you can ask for in a veterinary clinic.  I have been a happy customer since they have opened the clinic over 5 years ago.  Dr. Lani and her staff are knowledgeable, compassionate and understanding to all your pets needs.  Dr. Lani has been there in happy times and sad times.  Happy times with adding new family members and sad times when  we have cried together with the heartbreaking loss of my beautiful cat Starr.  So if you are looking for a great veterinarian hospital, I highly recommend Rita Ranch.
  -Jeanne Bolding
Trevor, Akilah & Max
We want  to take this opportunity to express our gratitude to Dr. Lani Krauss and the members of her practice.  Everyone is so warm and caring that we feel like we are members of the family.  Dr. Krauss is an excellent veterinarian who takes the time to get to know her patients and truly cares about them.  When we first brought in our new puppies (Trevor and Akilah) Dr. Krauss spent over an hour with us, sitting on the floor, getting to know the puppies and talking us through all the ins and outs of raising
healthy, happy puppies.  She also has an excellent network of specialists that he doesn't hesitate to bring into the diagnostic process when necessary.  When our old dog Max showed symptoms of spinal problems she got us a same day appt with an orthopedic surgeon.  And finally, when we're had to help our pets pass over into the next plain of existence, she's spent time with us, with our pets, and we've cried together over them as they passed on.  Dr. Krauss is an exceptional vet and a wonderful human being.  We highly recommend her to anyone with pets that they consider members of their family.
-Allison & Michael Reilly
Molly
One morning our 9 year old chocolate lab Molly was acting lethargic and whining. I called Rita Ranch Pet Hospital and Dr. Krauss saw us right away. After an x-ray the diagnosis of a twisted stomach was made. (Just like Marley and Me). With Dr. Krauss’s fast and accurate diagnosis, Molly had emergency surgery within a few hours. Molly will be 12 years old this Oct.2011.Since then, we have added 2 Mini Dapple doxies (Samantha and Maxine age 2) and 2 chocolate labs (Coco and Zoey age 7months). Each time we are seen in the office we never have to wait. Dr. Krauss and/ or Dr. Johns answer all our questions and our appointments are never rushed. The Vet techs provide us with all needed educational material in writing and the entire staff provides great care in handling our pets with love and tenderness. Their location is very convenient, only 5 minutes away which is wonderful, especially in the summer heat. We really feel that Rita Ranch Pet Hospital is “Our 2nd home”                                      
  -The Blancett Family
Cody
October of 2009, I rescued a puppy from the Pima Animal Control Center (PACC) Euthanasia List that I named Cody.  Cody was placed on this list because he was showing symptoms of kennel cough.  On my way home from picking up my newly rescued puppy, I called Rita Ranch Pet Hospital to set up an appointment to get him checked out.  I was told to go ahead and bring him on in on my way home.  Dr. Krauss examined Cody and determined that he had pneumonia so she started him on a series of antibiotics.  She also warned me that because of his age, we have to watch for symptoms of Canine Distemper.  Canine Distemper in puppies only has a 20 – 25% survival
rate.    She went over the symptoms that I needed to watch for and told me if any of them manifested to bring him back in immediately.  Cody’s symptoms worsened and he began showing classic signs of Canine Distemper.  I called to get him an appointment and they instructed me to bring him in right then.  At this point, Cody was very dehydrated and weak, he was also having problems breathing.  Dr. Krauss treated him with Sub–cue fluids to get him hydrated and her Tech showed me how I could do this at home to keep him hydrated.  I went home with a few bags of sub-cue fluids and instructions on when, how many times and how many cc’s to give him daily.  From that day forward, I think I must have called every day at least once a day to give updates of Cody’s condition.  I would ask Dr. Krauss if I needed to bring him in or if there was anything I could do at home to ease his pain.  Dr. Krauss and her staff were always concerned for Cody and would call me every morning and near the end of everyday to ask how he was doing before they closed up the Clinic.  Cody was having a really rough day, his breathing was labored and he was extremely lethargic.  I was afraid he wasn’t going to make it.  I called and they got me in right away.  Dr. Krauss examined him then explained to me that Cody was in the neurological phase of Canine Distemper and because he also had a secondary infection of pneumonia there was a chance that he may not make it.  Unfortunately, there isn’t a cure for Canine Distemper.  It has a very low survival rate and even if the puppy makes it through, there are usually some sort of neurological problems that the puppy will have to live with the rest of its life.  Cody is now almost 2 years old, too smart for his own good and only has a slight neurological tick.  He had a very rough start in life but now is one of the happiest dogs around.  I firmly believe that if it weren’t for Dr. Krauss and her staff caring for Cody literally on a moment’s notice or staying in constant contact with me, Cody would not have survived.  Cody is a true testament to the dedication, expertise and quality of care that Dr. Krauss and her staff provide their patients every single day.
-Ann Long